Current Job Openings at Inman Family Wines

Job Description: DTC Sales  & Operations Manager
Full-time, Exempt

Inman Family Wines, which has been producing award-winning wines in the Russian River Valley for close to 20 years, has an opening for a DTC Sales and Operations Manager to join the team.

Led by owner and winemaker Kathleen Inman, the winery is dedicated to producing high-quality, natural wines that reflect the place the grapes were grown. Currently producing Pinot Noir, Pinot Gris, Chardonnay, Rosé and an assortment of Sparkling Wines, Inman Family is deeply dedicated to running a sustainable winery and vineyard operation.

The DTC Sales & Operations Manager will be responsible for developing and maintaining lifetime customer relationships by offering personalized, first-class, client experience at every touch point – ranging from the public tasting room to exclusive private tastings, to phone and email customer care, to public and private events on and off site. This involves managing the operations of all direct consumer facing aspects of the business in line with the overall business strategy, such as: creating new offerings for the wine club, new collateral for the tasting room and wine club, and assisting the owner in running a highly sustainable, eco-friendly business with the highest level of customer service.

The small, collaborative team environment lends itself to a self-starter who is willing to take on a challenge, think outside the box, be willing to help other teammates when large, time-sensitive tasks arise (harvest, bulk orders), and is interested in being part of a nerdy, fun, pun-loving team.

The DTC Sales & Operations Manager must have a strong knowledge and passion for the wine and food industry, enjoy working in a growing business, and show willingness to take personal responsibility for completing tasks. This individual should have experience describing, tasting and selling wine to wine-savvy consumers. Excellent written and verbal communication skills as well as a general knowledge of winemaking and grape-growing processes are required. Intelligent, friendly, detail oriented person who has excellent social skills and can think on his/her feet. Must be at least 21 years of age and be able to lift and carry 50 pounds.

The ideal candidate will have:

  • Ability to create personalized, memorable experience for our customers;
  • Strategic thinking – the ability to identify new opportunities to grow the business;
  • Excellent communication, customer service and interpersonal skills;
  • Strong operational skills – the ability to create budgeting and conduct financial analysis for opportunity and growth;
  • Wine or luxury retail experience – strong background in retail sales with focus on luxury consumers;
  • Understanding of e-commerce functionality.

Job Functions

  • Hands on management of tasting room, e-commerce and telemarketing sales to achieve revenue and profitability goals;
  • Hire, train, supervise and educate Tasting Room staff, providing tools necessary for their success;
  • Manage all necessary DTC collateral and supplies. Work with owners and designers to ensure brand collateral reflects the right image and is used correctly by staff;
  • Managing DTC and wine club shipments (includes packaging wine shipments);
  • Develop, nurture and manage critical partnerships with outside companies (luxury branded products, hotels and tour companies, food & wine events, and National and regional trade groups such as Wine Institute, RRVW, and SCV);
  • Working offsite events throughout the year as needed;
  • Supporting wine release responsibilities throughout the year;
  • Planning and executing the growth of the wine club.

Job Requirements

  • Must be well organized and able to manage multiple tasks in a timely and professional manner
  • A self-starter who can work independently
  • Must be flexible to work different schedules/hours when necessary
  • Bring creativity and vision
  • Excellent communication skills including telephone manner
  • Think strategically one moment and execute tactically the next
  • Team player, believing in the value of inclusion and collaboration; comfortable rolling up sleeves and doing whatever it takes to achieve results given time constraints


Age Verification

Are you of legal drinking age?